Terms and Conditions

Assured Quality:
At Steenberg Vineyards we strive to assure the quality of our wine delivered to your doorstep. If for some reason this is not the case, we commit ourselves to finding the best solution in order to minimise any inconvenience caused.

Legal Drinking Age:
To visit this site, you must be of legal drinking age in your country of residence. Alcohol abuse is dangerous for your health. Please drink responsibly.

Merchant’s customer service address, telephone number and e-mail address:

Steenberg Estate, Steenberg Road, Tokai, Cape Town, South Africa, 7945

Tel: 021 713 2211
Email: info@steenbergfarm.com

Country of merchant domicile:
South Africa

Payment types and options:
Credit card or bank transfer

Detailed description of goods and/or services
Steenberg Farm is a business in the Hospitality and Wine industry that provides Leisure & hospitality services and wine sales.

Return and Refunds policy
The provision of goods and services by Steenberg Farm is subject to availability. In cases of unavailability, Steenberg Estate will refund the client in full within 30 days. Cancellation of orders will attract a 3% administration fee. Cancellation of orders by the client will attract a 10 % administration fee.

Customer Privacy policy
Steenberg Farm shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express, or by bank transfer into the Steenberg Farm bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for Steenberg Estate via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Steenberg Farm separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Steenberg Estate takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Steenberg Estate chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Steenberg Estate, Steenberg Road, Constantia Valley, 7945, Cape Town.

Steenberg Estate may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Beck Family Estate private company based in South Africa trading as Steenberg Hotel & Spa and with registration number 2021/550661/07.